Sunday, September 28, 2008

Had a response from my contractor yesterday and I am counting the days down to when I never have to deal with him, speak to him, email him, THINK about him again.

He is the very definition of an ass (as Jakob would profile him, A.S.S. ASS!). I could tell from his deer-in-the-headlights expression he was not happy running into me a few weeks ago but when I emailed him to confirm his end of September start time on the deficiency list:

Hi ___,

Paul noticed that the bathtub faucet is moving and is concerned that water is getting behind it - can we add to the deficiency list?

I know you mentioned work was slowing down end of September, do you think you'll be able to come beginning of October?

Best regards,
Meg


He responded with this:

I don't mind repairing the faucet. But this is not a deficiency item . The deficiency list was completed prior to you releasing final payment. And like some of the work you requested are our last meeting, a loose faucet is not generally covered under warranty work. You must keep in mind that the warranty period expired a long time ago. I don't mind completing minor repair work even though the warranty period has expired as an act of good faith. But I cannot expected to correct items that are damaged as a result of normal wear and tear for free. I will have to have a plumber in to examine and correct the problem.

I think he must be forgetting that the reason we have gone long beyond the one year warranty period is because he either a) ignored our emails/calls, b) claimed he was too busy, c) was going to time it with another job which fell through and d) begged off for time because of a personal problems.

And Paul's very valid concern is that the faucet is loose because it was poorly put in originally (like other plumping fixtures that had to be corrected) and not that it has loosened in one year through normal wear and tear.

I would love to ask Mike Holmes what do you do when the work is done reasonably well, at a very high financial cost, but your contractor acts like a high school bully ever time you question his decisions?

Anyway, back to stabbing toothpicks into my voodoo doll.

4 comments:

Kathleen said...

We must have hired your contractor's twin brother.

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